Warranty Info

Your Warranty


Like purchasing a new vehicle, when you purchase a new home, you are provided with a warranty. This warranty is governed by TARION Corporation. There are several different stages to this seven year warranty. 

PDI

Commonly referred to as the PDI, your pre-delivery inspection is the final inspection prior to taking possession of your home. This usually occurs within the final week before possession, between the hours of 9am-1pm Monday - Friday (excluding holidays). At the PDI, Greene Homes representatives will guide you (or your designate) through the inspection of your home. During this inspection you will be asked to identify any damaged, incomplete, or missing items, or anything which is not operating properly. 

This is also your chance to ask questions about the features and systems of your new home. During this inspection many things will be explained to you in detail such as the operation of your furnace and our representatives will be giving you suggestions on making your home more comfortable for you to live in. While we are responsible for any defects in the craftsmanship of your home, it is your responsibility to maintain your home. We highly recommend that you read the homeowner’s manual and the TARION book before attending your PDI. Both of these books explain our obligations as the builder as well as your obligations as the homeowner.

EMERGENCY

After you move into your home, there are a few different stages for warranty purposes. If at any time you have an emergency situation, you must contact our office by email or phone, as well as the appropriate emergency contact given to you in your homeowner’s manual. If you are contacting our office after hours, please leave a message. We check messages often, and will return your call as quickly as possible. After calling the emergency numbers, it is your responsibility to prevent as much secondary damage as possible.
The following constitutes an emergency situation under TARION Corporations guidelines:
  • complete loss of heat (between Sept. 15th and May 15th)(except when due to the failure of the municipality or utility company to provide the service)
  • gas leak (except when due to the failure of the municipality or utility company to provide the service)
  • total loss of electricity(except when due to the failure of the municipality or utility company to provide the service)
  • total loss of water supply(except when due to the failure of the municipality or utility company to provide the service)
  • total sewage stoppage(except when due to the failure of the municipality or utility company to provide the service)
  • plumbing leakage that requires complete water shutoff
  • major collapse of any part of the home’s interior or exterior structure
  • major water penetration on the interior walls or ceiling
  • a large pool of water inside the interior of the home
  • any situation where in the opinion of TARION the home is uninhabitable for health and safety reasons

30 DAY

If at any time you have additional service requests there are procedures that you must follow to ensure coverage by TARION. After your PDI, the first opportunity you have to submit any concerns that you may have before the end of your 30 day anniversary. This list must be submitted in writing to both Greene Homes and TARION.

Any concerns that are outstanding from your PDI as well as any new items should be written on this list. If your home closed on January 1st, your 30-day list must be submitted to TARION between January 2nd and January 29th to be deemed as valid. TARION will only accept your first list. Under TARION’s regulations, if this opportunity is missed your next opportunity to submit a list is in the 30 days before your first year anniversary. These concerns should be listed on the 30 Day form located on the TARION website by registering with the my home program here https://myhome.tarion.com . This form should be submitted to both Greene Homes and TARION. Please note that in order for any service items to be addressed, access to your home, with an adult present must be provided between 9am and 2 pm Monday to Friday. A mutually accepted time must be agreed upon in advance. For further information, please refer to TARION’s website at www.tarion.com

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